YOLO Run organisers apologise after criticism over delays, unclear race routes https://www.channelnewsasia.com/news/singapore/yolo-run-organisers-apologise-after-criticism-over-delays-9397826
Recommendation in People Theory
* need 2 journals (Google Scholar) to support People Theory
*room of improvement for YOLO RUN ‘s service failure
eg. can send employees for training
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