[Solution]Human Resources Manager – Compensation and Benefits

Summary                               This position supports all Authority operating departments and the Chief Human Resources Officer (CHRO) in all aspects of HR activities, concentrating on managing…

This position supports all Authority operating departments and the Chief Human Resources Officer (CHRO) in all aspects of HR activities, concentrating on managing the development and administration of employee compensation and benefits programs. Provides special guidance and assistance to all locations on various employee benefit plans. Surveys industry and/or community to determine company’s competitive position in employee benefits. Develops, recommends, and installs approved, new, or modified plans and employee benefit policies, and supervises the administration of existing plans. Develops cost control procedures to assure maximum coverage at the least possible cost to company and employee.
To perform this job successfully, an individual must possess all of the following:
Required Education and/or Experience
A bachelor’s degree and a minimum of 5 to 8 years of experience in Benefits and Compensation Administration, OR a Master’s Degree in Human Resource Management and four (4) years of experience in Benefits and Compensation Administration.
Computer Skills                                              
Expert HRIS knowledge and usage experience (e.g. Spectrum, Epicor, ADP) in addition to strong computer skills (MS Word, MS Excel, and HRIS system).
Certificates, Licenses, Registrations
Current HRCI Professional in Human Resources (PHR) or SHRM Certified Professional (SHRM-CP) required; HRCI SPHR or SHRM Senior Certified Professional (SHRM-SCP) preferred.
Other Skills and Abilities                                            
Must possess extensive knowledge of all of the following: government regulations related to compensation and benefits, including Section 125 cafeteria plans (flexible spending accounts), pension programs and wage-and-hour laws and regulations, including maintenance, recordkeeping, and reporting requirements. Accounts Payable knowledge a plus. Should possess knowledge of employment law, Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA). Expert proficiency with the New Jersey State Health Benefits Program offerings and processes.
Essential Duties and Responsibilities
The below statements are intended to describe the general nature and scope of work being performed by this position.  This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

Supports the HR/personnel needs of all Authority operating departments.
Recommends classes of eligible employees for new or modified plans. Develops census data nd solicits insurance companies for quotations. Evaluates quotations and makes recommendations to management. Develops company cost information for new plans and makes recommendations to management concerning sharing of cost between employer and employee.
Installs approved new plans and changes by preparing announcement material, booklets, and other media for communicating new plans to employees. Conducts employee meetings and arranges for enrollment of employees in optional plans. Conducts employee benefit seminars for local personnel. Revises and reissues all communications material on benefits from time to time. Advises and counsels management and employees on existing benefits.
Prepares and executes, with legal consultation, benefits documentation such as original and amended plan texts, benefit agreements and insurance policies. Instructs insurance carriers, trustees, and other administrative agencies outside the company to effect changes in the benefits program. Ensures prompt and accurate compliance.
Assists in the development of company bargaining proposals for employee benefits and analyzes union benefits demands. Obtains and prepares cost data for company and union proposals and final settlements.
Assures company compliance with provisions of Employee Retirement Income Security Act. Supervises preparation of reports and applications required by law to be filed with federal and state agencies, such as Internal Revenue Service, Department of Labor, insurance commissioners, and other regulatory agencies. Reviews and analyzes changes to state and federal laws pertaining to benefits, and reports necessary or suggested changes to management. Coordinates company benefits, with government, sponsored programs.
Assures that existing and new benefit programs are adaptable to the standardized computer and reporting systems. Develops benefit information and statistical and census data for actuaries, insurance carriers, and management on a monthly basis.
Handles benefit inquiries and complaints to ensure quick, equitable, courteous resolution. Maintains contact in person, and by phone or mail, with hospitals, physicians, insurance companies, funeral homes, employees, retirees, and beneficiaries to facilitate proper and complete utilization of benefits for all employees.
Develops and communicates information to employees and former employees on Authority benefit and compensation policies, procedures, changes and government-mandated disclosures.
Manages all aspects of the Authority’s employee benefit programs, annually reviews Agency’s benefits programs to determine necessary changes and prepares Request for Proposals for updates to benefits.
Directs all aspects of benefits open enrollment.
Conducts salary surveys and develop the Authority’s compensation policy.
Manages the evaluation of NHA’s positions and determines classification and salary, and provides advice on the resolution of classification and salary complaints.
Designs evaluates and recommends modifications to benefits and compensation policies to ensure that programs are current, competitive, and in compliance with legal requirements, while simultaneously analyzing for cost-control and risk assessment; analyzes and evaluates services, coverage, and options available to determine programs best meeting needs of the Authority.
Updates, and monitors Authority budget allocations for employee benefits on a monthly basis.
Develops and updates Authority benefits newsletter on a regular basis.
Answers employees’ benefits questions, resolves problems related to access to or payment of benefits, orients newly eligible employees, and processes enrollment forms, changes, and loan requests; advises employees of their eligibility for all Authority benefits.
Assists employees and processes necessary paperwork to access benefits after retirement or employment termination.
Oversees maintenance of employee benefits and compensation data in automated human resources information systems.
Manages transfer of data to external vendors, plan providers, auditors, and consultants.
Oversees preparation and submission of all required reports, and ensures benefits plans comply with government regulations.  Continually reviews and analyzes changes to state and federal laws pertaining to benefits and compensation, and reports changes to CHRO.
Consults with managers and health care professionals to evaluate the need for accommodations, return-to-work, light-duty, and other responses for disabled employees; develops and implements these as legally required; processes disability retirements are securing necessary forms, medical information, and any other information required.
Develops and maintains an Agency wellness program.
Collaborates with unions and assists with union agreements, including developing collective bargaining agreement terms and proposals and making recommendations on the viability of compensation and benefits related counter proposals.  Reviews final terms before ratification and sign off.
Manages FMLA and other forms of medical leave, including the timely processing of paperwork, and securing of extension and termination approvals from CHRO and consults with the Risk Management Department to reduce leave abuse and seeks second opinions when appropriate.
Supports all personnel department activities and serves as a back-up for other department staff as needed; works as a team member.
Performs other related duties as assigned.

To perform the job successfully, an individual should demonstrate the following competencies:
Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.  This skill is characterized by the following types of behaviors:

Takes initiative to make things happen
Maintains positive “can-do” attitude; successfully meets or exceeds goals
Demonstrates dedication to and understanding of the mission of the organization
Contributes to a positive team spirit
Takes ownership of issues and problems, even when originating in other areas
Consistently demonstrates effort to meet and exceed internal/external client expectations
Overcomes obstacles to complete projects/tasks successfully
Continuously improves own performance standards and results
Makes specific changes in work processes to improve performance
Learns and applies new information quickly

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind.  Recognizes working colleagues as customers. This skill is characterized by the following types of behaviors:

Treats customers with courtesy and concern; responds promptly, professionally and politely
Anticipates what customer wants, and works to provide it
Initiates action/response to customer complaint/inquiry
Responds in a timely, effective manner, even if just following-up
Considers every customer interaction as important
Always delivers on customer commitments; measures performance
Translates customer information to others in the organization with a need to know
Ensures that consultation, products and services delivered address the customer’s needs by asking customer for feedback

Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to, and conveys an understanding of, the comments and questions of others; listens effectively.  This skill is characterized by the following types of behaviors:

Willingly shares information
Recognizes important information and ensures that others that need to know are informed.
Clearly and concisely expresses ideas and concepts orally and in writing
Listens openly and non-judgmentally
Expresses disagreement tactfully and sensitively
Summarizes input then checks for understanding
Listens without interrupting
Uses correct grammar, spelling, and punctuation
Maintains eye contact when speaking
Thinks through main ideas that he/she is trying to express
Ensures information is accurate; stops rumors from spreading

Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one’s own work; does a fair share of work.  This skill is characterized by the following types of behaviors:

Will not ignore a problem, even if it is not one’s direct responsibility
Anticipates and acts to avoid a future problem
Reacts quickly and positively to customer and co-worker inquiries
Puts the highest priority on accomplishing objectives
Demonstrates flexibility in balancing job responsibilities and the ability to deal with change
Puts success of team above own interests and willingly assists others to succeed or complete tasks when needed
Demonstrates high-level of adaptability and willingness to help as needed
Takes responsibility for one’s own actions
Ensures fair share of work is completed
Appropriately shares credit for work and ideas with co-workers and subordinates
Understands the importance of timeliness and accuracy in the workplace
Maintains a satisfactory attendance record and is consistently punctual
Focuses on work-related activities and acts in ways which support mission and goals of the Authority

Leadership: Provides direction by clearly and effectively setting the course of action for department and subordinates; manages performance by providing regular feedback and reinforcement to subordinates.  This skill is characterized by the following types of behaviors:

Makes expectations clear
Establishes a manageable workload
Accomplishes long-term objectives by planning and taking the necessary steps
Keeps focus on big picture while implementing details
Provides consistent and continuous feedback of work performance
Positively reinforces desired outcomes
Recognizes performance on a timely basis
Conducts performance reviews on time and provides complete and constructive feedback
Deals with sub-par performance effectively, sensitively and on a timely basis

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills                                              
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills                                                    
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability                                           
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office environment. The noise level in the work environment is moderate.
Read and Acknowledged:
Employee Signature:
Employee Name (Printed):


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