Management of Quality
HANK KOLB CASE
You are required to provide and
detailed and in depth case analysis as outlined in the worksheet provided
sure to answer the questions listed below as part of the overall case analysis.
The case handed in must be a hard copy in the appropriate font (Arial 12,
Double spaced – 2000 words approx.)
What are the main issues Hans is facing?
What do these events indicate about quality at the
What are the steps required to repair the process?
How are improvements maintained in this type of
5. How would this event be prevented from
Marks will be awarded based on
your ability to use concepts from the readings and class discussions
The post BUSI 4302 Management of Quality HANK KOLB CASE- What are the main issues Hans is facing? .
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