Step 1: Respond to the following, and if appropriate, include personal experience as part of your answers:
a. Do you agree or disagree with the statement, “The customer is always right”?
b. Are you willing to negotiate to achieve customer satisfaction?
Explain your answers using personal experiences or stories and examples that illustrate both positive and not-so-satisfactory ways to handle difficult customers.
Step 2: Read other student’s posts and respond to at least one other student. If differences of opinion occur, support your viewpoint professionally.
For most professional sales positions, prospecting for clients is an integral part of the job. Many sales people dislike this aspect of their job……why do you think this is? If you were a sales rep, discuss what you think your approach would be? Your readings this week will provide some ideas. If you have ever prospected, please include a personal story. Remember, you will also need to respond to at least one other student posting.
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