Assignment 2 Objectives: Network analysis, architecture, and design are processes used to produce designs that are logical, reproducible, and defensible. The analysis, architecture, and design processes can be applied to any network project, regardless of size or scope. In this project you are required to design a network for an IT Call Centre that requires installation and implementation of networking hardware/software using the latest technologies which can accommodate their network load now and for another five years.
It is difficult to build a solution if you don’t know the requirements. User requirements are the least technical and also the most subjective. Your task is to gather requirements (User, Application, Device and Network) to complete this project with the help of techniques such as questionnaire, one-on-one interviews with users, Call Centre management, and staff members.
Application requirements can be determined from application information, experience, testing and represent what is needed by applications to successfully operate on the system. Device requirements are related to performance characteristics of network and their location information. With the help of diagrams and flow charts, categorise all these requirements in groups and create an assessment plan for the Call Centre network.
Task 2: Your task is to come up with a logical, efficient and scalable network design that is suitable for the Call Centre’s requirements. Analyse all requirements gathered in Task 1 and propose suggestions accordingly. Create network performance metrics such as Bandwidth, Delay, Jitter, Packet loss, Utilisation, etc. and justify your proposed solution. Make sure you provide enough information to allow IT technicians to build network infrastructure from scratch. The company has allocated an adequate budget to purchase any networking devices such as routers, switches, IP phones, access points, network cables, etc., yet obviously does not want to spend more than necessary.
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