Formative assessments Activity 1 1 Part A Describe the implications of an organisation that does not implement or conduct performance evaluations for all employees. (120–150…

Formative assessments

Activity 1


Part A

Describe the
implications of an organisation that does not implement or conduct performance
evaluations for all employees. (120–150 words)

Conducting and implementing performance evaluations are
as follows –

1- Individuals adopt to their own style and ways of doing
things that may not be in line to the organisations code hence there is no
check and standards would not be the same.

2- An organisation sets a standard guide line on
performance, however if there is no monitor than there would be no clarity and
accountability on whether the standards are met. This than raises questions
when there are legal issues.

3- It is good for the individuals as it is time when they
can have a two way feedback session. It is beneficial for both the organisation
as the employees are on the floor and know firsthand what is being done whereas
the organisation can set a standard and not know whether it is working or not
in reality and what actions should be taken in order to rectify it.

How can you
evaluate your own skills and why should you do so? Discuss in 120–150 words.

Self-evaluation can be very hard unless one is true to
him/herself. In saying that some f the technics that one can attain to
self-evaluate are –

1 – Assessing the work against the performance makers set
by the organisation and the results attained.

2- Keeping a file of the work done and always making
adjustment where needed to make or excel the task at hand.

3- Getting feedback from colleagues as they are the first
to notice your ups or downs at the work area. It is important to take this
criticisms constructively.

4- Being able to reflect on the days’ work on
achievements and short falls and knowing where you can improve

5- Knowing what the leaders’ expectations are and living
up to it.

How can
self-awareness affect the way you conduct yourself within the community
services sector? Discuss in 180–220 words.

Being self-aware is knowing what you are good at and
acknowledging the fact that you still have lots to learn either practically
through colleagues know how or theoretically. You have to know when to own up
that you do not know the answer or that you are wrong as this will help build
and strengthen your relationship with your supervisors or managers or
colleagues. Irrespective of whether you own up to your mistake or weakness,
everyone sees it. A person who tries to hide his/her weaknesses eventually
highlights them creating a perception of lack of self-awareness and ability.

Self-awareness of your strengths and weaknesses can earn
you the trust of others and increase your credibility, both of which will
increase your work effectiveness. On an organisational level, the benefits are
even greater. When you acknowledge what you have yet to learn, you are
modelling that in your organisation that it is okay to admit that you do not
have all the answers, to make mistakes and most importantly, to ask for help.
These are all characteristics of an organisation that is constantly learning
and evolving with the new age.

There is nothing wrong is asking questions but in-fact it
shows a solid, and transparent approach to problem-solving and decision-making
that benefits everyone in an organisation. Most importantly it models that it
is okay not to know everything, which encourages everyone that it is okay to be
constantly learning.

When you show habits of good self-awareness, you help to
create a more self-aware organisation which eventually means that an organisation
that is self-aware is open to learning and may adjust to changes as the
marketplace dictates. This ability is the defining characteristic of a learning
organisation and possibly the most compelling reason all managers at all levels
should include self-awareness in their development goals.

Activity 2


Select someone from whom you
would like to receive feedback and use this activity to plan a feedback

What do you want to receive
feedback about?

I would like feedback about both the good and shortfalls of my duties.

What examples/ evidence do you have
to support the feedback?

Appraisal reports

What are you prepared to change if

Anything that needs to be changed from personal to Organisational.

What support are you going to need
(resources/ personnel)?

Training by the organisation, self study and colleague support

What action are you prepared to

Keep an open mind and allocate as much time and resource needed


Criticising a colleague’s work
is not helpful. Why? Discuss in 150–180 words.

Depends on how the criticism is issued, i.e method and
attitude and how well it is taken by the colleague. It can either be taken as a
positive feedback and be used or negative and be discarded and hence be totally
withdrawn.  Generally criticism does not
enhance self-esteem but acts as a barrier to productive learning, building a
resistance and actually encouraging improper work practices. Criticism delivery
plays a big part.

People generally react defensively or angrily to
criticism and they may withdraw completely and not show interest or participate
in the task in future preventing them from making use of the information
contained in the criticism. This is for negative feedback. Positive feedback is
usually taken more openly and does not have side effects.


How can feedback be delivered
so that it is productive and useful? Discuss in 150–180 words.

A feedback can start with something positive (however
minor) and end with something positive/ constructive. Acknowledge the things
the person has done correctly and exceled at, however also highlight and
explain corrections needed to be made, so that they do not only get the
negatives. This will not downplay the validity or importance of the need to
adjust work practice, but will assist in generating a positive and encouraging

All feedback must be relevant to a task or work process
and must be specific, if it is vague, it offers no information about why the
task was not done well or how performance could be improved in the future.
Feedback must include collaboration on strategies for future improvements.

In a feedback situation you can start by asking the
person who will be given the feedback what they thought they did well and what
they think needs improvement. This will often give a common ground for working
on improvement strategies and aids the person in assessing and evaluating their
own work.

Activity 3


Why is it important to ask for
feedback from other members of your work group and not just your supervisor?
(25–50 words)

Team Work! No one is perfect, or knows it all, when you
put your heads together you can not only learn but fill in missing pieces of
the puzzle. Also a little constructive criticism every now in again is a good

Not only do you look up to them but they look up to you
as well.


When seeking feedback from
colleagues you must be receptive to the feedback. List six things you can do to
show that you are receptive to feedback.

1- Listen

2- Ask questions


4- Highlight the positive

5- Own up to wrong

6- Write notes.

Activity 4


What are the benefits of
participating in professional networks and associations to obtain and maintain
personal knowledge and skills? Discuss in 100–120 words.

The benefits of belonging to professional networks and
associations are that you get the chance to not only make good contacts, but
you can learn about the latest developments in your field and advertise
yourself and the business. By attending functions you can make known to your
peers that you exist and what you have to offer. Education and training is
another major benefit. Businesses fail when they stay in their own bubble and
resist change.


In your local community,
research the available support networks and provide a list of three services
and a summary (50–80 words) of their services.

1- Anglicare – Providing Aged care, counselling, support
for cares etc.

2- Autism Advisory and Support service – Empowering
children with Autism & their families through knowledge & support

3- The Junction Works – Generates more opportunities for
people with a disability, and to improve the lives of people suffering hardship
and disadvantage.

Activity 5


What current competencies do
you believe you should develop and how do you plan to develop these
competencies? Discuss in 80–100 words.

Management Skills – Enrolling in leadership courses
either through the organisation or myself and getting as much on job practise
as possible.

Communications Skills – On job practise and requesting
critics from colleagues and staff

Training and Mentoring – Taking courses that help in the
development of this skill and doing on job practice.


What specialist advice might
you need and how would you access it? Discuss in 120–150 words.

As training can be on the job or off the job you must
decide what best suits your needs. Specialist advice could come from:

 Supervisors/ team

 Manager or department

 HR department

 External career
advisory services

associations, e.g. Australian Nursing Federation


TAFE or colleges

Work related training can be done as a on job training
however, external training has to either be organised through and between
organisations. With regards to educational training, that will have to be done
either as personal development or sponsored by the organisation on own time or
the organisation can allocate time.


Describe (150–180 words) the
importance of employees seeking further training and advice. What would be the
implications to the organisation if no training was offered or promoted?

Majority of job
roles today need employees to do further training either for legislative
requirements or to meet the requirements of specific employers. Individuals
that further their training have following advantages –

– Increased
employment opportunity either within the organisation or outside

– Increased career
development opportunities

– Personal Development
or growth

– Increase your
knowledge and understanding of your local industry

If organisations
did not support or implement further training opportunities –

– Employees would
not be competent in their roles or would be unhappy

– The organisation
would find it difficult to satisfy clients or production would be low or
organisation would be inefficiently run. Safety could also be compromised.

– Employees could
regularly leave as they are not being fulfilled and developed hence the cost to
the organisation would increase as retaining and training an employee is
cheaper than hiring a new one.

Activity 6


What is self-care?

Self-care means
how you look after yourself and which contributes to your wellbeing and
personal health and that promotes the human development and the illness.


What are the six areas
addressed by a self-care plan?

– Physical

– Mental

– Social

– Financial

– Environmental

– Professional and
spiritual health wellbeing


What can you do to augment physical and psychological self-care? Discuss
in 180–220 words.

To argument your
self-care you must do to:

1.            Develop a regular sleep routine.

2.            Aim for a healthy diet.

3.            Take lunch breaks.

4.            Go for a walk at lunchtime.

5.            Take your dog for a walk after work.

6.            Use your sick leave.

7.            Get some exercise before/after work

Physical and
psychological Self-care is important for a mental and physical health and
relationships with others. When we avoid things that make us feel physically
and mentally well, we deplete our confidence and self-esteem. It also important
that Hygiene is very important in your lifestyles too.

As we have better
understanding of ourselves, we are able to experience ourselves as unique and
separate individuals. We are then empowered to make changes and to build on our
areas of strength as well as identify areas where we would like to make
improvements. We should have an open mind always and think positive. And, also
do exercise regularly to be health. When we are doing work we must look very
carefully, so we can evaluate ourselves always and if there is any improvements
we need in our daily lives.

Activity 7


What are five questions you
should consider when determining and developing your professional development

– What do you want
to do?

– Why do you want
to do that skills?

– Who can support/
assist me

– What is my
competence to complete my goals?

– How will I look
at my own learning styles and how we going to evaluate.


Identify a personal goal that
you wish to develop. Use the SMART goals and devise a plan of how you will
attain that goal. Provide your answers in the table provided.


give correct and specific problems/ issues and it is clearly defined a results


demonstrate how the results progress and assessed and how the achievements are measured


demonstrate how the goal contains stretch elements but is not unreachable

Realistic/ relevant

demonstrates how the goal is realistic and relevant to the issue/ need.


demonstrate how much time the goal will take and when will it be achieved and how long will it take achieve

Activity 8


Explain (100–120 words) how
new research results and best practice information can be assimilated into the
services provided by an organisation.

When we are
talking about ideas or nutrients, assimilation best describes the act of taking
something in and absorbing it fully.

 People coming from different backgrounds  cultures and beliefs undergo assimilation
when, through living together, they come to see themselves as part of a larger
community, or when a small group is absorbed into, and made part of, a bigger
group. Assimilation can also refer to the absorption of new ideas into existing
knowledge and ideas. It also teaches a person/adapt to learn absorb today’s

•             Benchmarking, learners to provide
an explanation of what this is and how it relates to the 

•             By providing training and
development opportunities for employees

•             By consulting with other providers

•             By consulting with specialists in
the community services sector


Research your local community
for industry experts that you could consult and source information from to
better your practice. This includes specialist or external providers. List
three providers or specialists and provide a summary of their services along
with an explanation of the type of information that they could provide you.
(50–80 words each)

Childcare Alliance – The Australian Childcare Alliance (ACA) is a
not-for-profit, member-funded organisation advocating for the future of
Australia’s children.

We work on behalf
of long day care owners and operators to ensure families and their children
have an opportunity to access affordable, high quality early childhood
education and care (ECEC) services throughout Australia.

Department of
Education and Training -Through a range of policies and programs, the
Department of Education and Training helps to provide families with access to
quality early childhood education.

Education Council
– The Education Council (formerly the Standing Council on School Education and
Early Childhood) has responsibility for childhood development including children’s
education and care. It comprises state, territory, Australian Government and
New Zealand Ministers with responsibility for the portfolios of school
education, early childhood development and youth affairs.

Activity 9


Explain (100–120 words) the
purpose of having a code of ethics and professional and organisational

– A code of
ethics outlines the standards of conduct, and behaviour that are expected of
employees. These should align with those of the industry sector and with the
community in which a service organisation operates. The code of conduct is a
means of informing stakeholders of the organisation’s values and beliefs and
provides behavioural guidelines and direction for employees.

– It also means to
aim to increase understanding of practices, as an educators may choose to then
engage in assessment of practices and make judgements as to the value.

– Helps us as
carers set professional goals but does not set enforceable standards or tell us
what to do.


Research a code of practice
relevant to the community services industry (information can be found by
visiting a community service centre or researching the organisation’s website).
Provide a summary of the information contained within it. Assess the code of
practice against the organisation’s objectives (or mission statement). (150–180

Principles of the

 Promote the wellbeing of individuals, groups
and communities

 Safeguard the human value of all persons
encountered in practice

 Responsibilities to clients and client groups




 Responsibilities to employees

 Loyalty and support

 Professional development of employees

 Responsibilities to employers and employing

 Standards of practice

 Code of ethics

How the
organisations work

Summative assessment 1

Question 1

do codes of ethics affect professional, community service delivery? (100–120

A code of ethics
outlines the standards of conduct, and behaviour that are expected of
employees. These should align with those of the industry sector and with the
community in which a service organisation operates. The code of conduct is a
means of informing stakeholders of the organisation’s values and beliefs and
provides behavioural guidelines and direction for employees

It helps the
delivery of service to be successful, professional and legitimate, decisions
and actions affecting the situation of clients and their family. It should be
guided by an organisational code of ethic which uerpins the policies and procedures
of the organisations.

Community service
organisations could also have a code of practice that employees have to
follow.it tells employees how to behave at work and is usually underpinned by
state and /federal laws.

Question 2

the steps you might follow in self-management. (100–120 words)

Self-management is
the ability to manage your personal reactions to responsibilities and
challenges in work and life. This involves managing your time and adapting to
changing situations. It requires you to reflect on your experiences and their
effect on your physical and mental state. Self-management requires the
background skills of reflection, self-awareness, planning and monitoring, time
management, flexibility and self-appraisal.

Points of self-management

 Independent learning

 Goal skills




 Time management


 Goal setting

 Planning and monitoring


 Social awareness

Question 3

appropriate research into the five-factor model of personality Big Five theory
and describe each of the five factors. Discuss in 150–180 words.

The Big Five
Personality theory

You are organised
and disciplined, dedicated and loyal—especially at work.

performances and strong commitments are standard.

 Of all the Big Five Personality Traits, this
one will take you far in your career.

You are friendly,
pleasant and easy to be around; your relationships are mostly strong.

 You are a social creature, and get your energy
from being around other people.

This Big Five
Personality Trait opens many doors.

You feel anxiety,
and you worry often.

 Your anxiety can make you emotionally
unstable, and you are more likely to struggle with depression and sadness.

This Big Five
Personality Trait can lead to physical ill health.

You love
adventures and trying new things; you are insightful and imaginative.
Creativity adds spice to your life, and you are not afraid to take risks.

People with this
big Five Personality Trait are often risk takers.

You are assertive,
talkative, and do not mind being the centre of attention (in fact, you prefer

 Being alone is not your favourite activity; in
fact, the more the merrier.

 This Big Five Personality Trait is found in
extroverts all over the world.

The big five you
ready to help and have strong personality

Question 4

at least five professional development opportunities that are available to
improve your professional practice.

– Self assessments

– Evolutions

– Going on a

– Practice

– One and one interactions

Question 5

all you have learnt from this training resource and consolidate the
information. Describe (100–120 words) the steps you can follow to create a
personal development plan aimed at improving your professional practice.

From this section
I have learnt that individuals and organisations need to take time and make an
effort to upscale employee’s education whether it be on job or further
education assistance through proper education system. This will benefit both
the employees and the employer through new ideas and more innovative skills being
brought to the work place.

It is also
important to motive and inspire your colleagues around you by acting as a role
model and giving constructive feedback. If negative feedback is to be given
than something positive should also be added as this will build on the
relationship rather than having a negative effect. I feel a mentoring program
is also very helpful whereby staff have someone to talk to.

With all this the
big picture should not be lost that is the task at hand and goal to have the
task completed.

As for my personal
effort to work to develop my skills, I have taken up this theoretical cause to
further my education to build a platform to grow and a feedback policy has been
already implemented at my work place hence I now have a better idea on how to
give feedback to staff and also when to do a self-critic and critic others and
ways to but it forward.  

Question 6

(100–120 words) how you evaluate your own work and why it is necessary to do

Evaluating your
work means

Before you hand in
your assignment, you need to assess your own work and try to solve any problems
you find. If you take the time to do this, you’ll get your best possible mark.

– Also evaluating
your own work / performance can help you improve your time management, ability
to meet deadlines and prioritise work, self-confidence, motivation and morale,
among other things. It is important to assess your performance based on defined
criteria, and to monitor and acknowledge progression towards these criteria

-To do this you
need to regularly monitor and review your own performance so you can identify
your strengths and the areas where you require further development.


 -asking for feedback

– referring to job

 -self-analysis of tasks performance

– Utilizing
structured feedback from performance reviews 
-This is necessary so you will know what you are doing
well and what needs improvement

Question 7

are 10 critical aspects of receiving and giving feedback?

1. Know what you
want feedback about

2. Have samples or
evidence of areas that you want to discuss or present

3. Have a plan of
suggested ideas or solutions of your own

4. Know what
action you are prepared to take

5. Ask for
suggestions and support for improvement

6. Ask for
alternative resources or methods to support improvement

7. Be honest

8. Do not take

9. Respect the
different opinion and values of others

10. Use the
information constructively

Question 8

at least four different types of learning styles and describe (100–120 words)
which one you relate to and why.

Learning styles
can include:

 Hear other people talk and explain things
(lectures, training sessions)

 Experience things themselves, simply do things

 Read texts and notes


 Conduct research

 Watch others perform (demonstrations, on the
floor at work or watching videos or DVDs)

 Make notes or draw diagrams to aid in learning

 Discuss learning experiences with others

 Reflect on new learning experiences alone

 Even listen to music and/or move around while
they learn 
Learners can also
discuss learning styles such as:

 – Auditory visual-tactile -information processing § personality patterns
=social interactions 
Learners can identify with any of the above styles

I would relate to
visual learning style

Visual learning
styles – this means you learn by seeing and looking.  

You will:

 • Take detailed notes rather than get involved
in discussions

 • Tend to sit in the front so you can see

• Benefit from
illustrations and presentations, and especially those in colour

 • Make comments like:  

“How do you see
the situation?”

 “What do you see stopping you?”

 “Do you see what I am showing you?”

It is verbal
leaners and spoken listens

Project 1

are about to set up a small business in the community services sector. Consider
the organisation’s objectives and write a 3 page paper outlining the
professional and ethical standards to which your organisation would adhere. Use
your imagination to fill any gaps.

What external influences and
data would inform the expectations you might have of your employees?

Explain how you would ensure
that the employees working in the organisation continuously upgrade their
skills and how you would determine the developmental needs of your employees.

How would you encourage
employees to reflect upon their work practice, evaluate their own skills and
learning needs and improve the organisation’s professional practice?

Request If You could answer

13 Pages

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