[Recommended]What is the main business impact related to that decision/issue?

What is the main business impact related to that decision/issue? IT Issues and Management Case 300 Memo CASE STUDY 300 MEMO REQUIREMENTS DESCRIPTION One of…

What is the main business impact related to that decision/issue?
IT Issues and Management
Case 300 Memo
CASE STUDY 300 MEMO REQUIREMENTS
DESCRIPTION
One of the most important parts of this course is the ability to write in an effective manner that can clearly express an IT issue in business terms to key decision makers. For that reason, you are asked to write a Case 300 Memo (or simply an email) addressed to key decision makers in the case studies read through this course.
For this task, you are asked to play the role of an IT expert that is employed in the company discussed in each case. Your job is to identify the issue, relate it to a decision maker in business terms, offer some key background information and finally offer a solution to a key decision maker in the case. This requires you to analyze the situation in the case and provide appropriate and accurate information in a clear and concise way. The information needed to write your memo is included in the case; be sure to pull evidence from the case when writing your memos.
EXPECTED QUESTIONS TO BE ANSWERED
For each case study, your Case 300 Memo MUST be able to answer the following questions.
1. What is the key decision/issue presented in the case?
2. What is the main business impact related to that decision/issue?
3. Listing some attributes of the information technology and/or the key pieces of knowledge required to make a decision surrounding the issue presented in the case?
4. What are two things that can be done to help remedy the issue or aid the decision maker in the case?
THE “300” MEMO / CASE SUMMARY
For each case study, prepare a memo addressed to a key decision maker identified in the case. The memo is intended to summarize the 4 questions above formatted for a decision maker to read and react to. Each memo MUST also…
1. be in a proper MEMO format (see below)
2. be less than 300 words (body only)
3. include the author’s name (you) at the bottom of the page
4. include the body word count underneath the author’s name
THE “300” MEMO OUTLINE
To: [Address the memo to a specific decision maker within the case]
[body contents – must not exceed 300 words]
· PARA 1: Summarize the organization’s issue in the case (Q1) and identifying the business impact in terms a non IT person can understand (Q2).
· PARA 2 (maybe also PARA 3): Analyze the attributes of the information technology relating to the main issue informing the decision maker (Q3).
· PARA 3 (maybe PARA 4): Present two independent (but complementary) recommendations that directly address the problems/opportunities identified within your assessment above (Q4).
Author: [YOUR NAME]
Word Count: [State your word count used in the ‘Business Impact Summary’… not to exceed 300 words]
Page 1 of 4
EXAMPLE CASE STUDY 300 MEMO
To: CEO Tony Stark [name of a key decision maker in the case study]
In an effort to cut cost and facilitate higher sales, the Marketing Department requested the purchase of Hydra Web Hosting which introduces multiple security risks for Stark Industries [provide the impression there is an issue that requires a decision]. Not addressing these risks could result in loss of corporate data impacting our corporate reputation resulting losses for investors, trust from customers, and ultimately a loss in sales and profits
[communicate in business terms what would happen if this issue is not resolved].
[the following paragraphs analyze the attributes regarding the information technology that enables an executive to make a decision; use evidence from the case]
Happy, our security expert, reported several flaws with Hydra’s security features increasing risk. This includes the potential for users to mismanage applications introducing the opportunity for hackers to access user data. Furthermore, the applications available from Hydra are closed and can’t be altered to fit the security needs of
Stark Industries. Although some of these concerns may be remedied using lock down features and sandboxing, limitations still allow users to easily by-pass security measures without IT consent.
Alternatively, options are available to the sales team through S.H.E.I.L.D. sponsored OLAP hosting in lieu of Hydra. S.H.E.I.L.D. hosting address many of the security concerns by allowing an open rather than closed standard approach to security and application development. This feature allows IT support to perform our own quality and security assurances for use.
[provide recommendations that the decision maker can act upon]
With these considerations, I offer the following recommendations:
1. I highly recommend the use of the S.H.E.I.L.D. services platform to host the website. Many similar features on Hydra Web Hosting are also available through S.H.E.I.L.D. services and development is open and can be tailored to fit our security needs. [note how this connects with the previously discussed attributes of the information technology]
2. We also need to institute a policy regarding the development and use of applications for other web hosted technology. Our team can assess security concerns in various platforms and develop appropriate tools to assure organizational quality and security assurances. This is to ensure proper use of technology devices and applications are tailored to benefit our needs while minimizing security risks.
Author: [your name]
Word Count: 297 [this word count is of the body of your memo; needs to be less than 300 words]
…continued…
Page 2 of 4
HELPFUL GUIDELINES
1. In each case study you should be able to conduct the following analysis
a. Identify the key issue that needs to be solved or the decision that needs to be made.
b. Identify the impact to the business if a decision is not made regarding the problem
c. Determine what key piece of technology is focus of the failure and/or problem and be sure to provide whatever information is necessary to solve the issue or move forward to make a decision.
d. Assess what type of solution(s) can be applied to resolve the issue and identify the benefits and drawbacks of each solution.
2. Follow the outline presented in the template… exactly. Limit the body to 300 words
3. Spend most of your time evaluating the events and business impacts in each case study and summarizing the succinctly in your memo. Recommendations are the easy part, but ensuring they relate to the business impact and resolve the issues is the difficult part.
4. Concentrate on the business impact of problems. While IT projects may have a lot of problems, the most pressing ones are always the problems that prevent the business from functioning effectively wasting time and resources. These may be based on the way the project is defined, planned, implemented, or controlled, but you will need to understand and articulate what the impact of these problems are for the business.
5. Watch for the “elephant(s) in the room”. While cases depict several problems, you need to identify the major problem(s) that could cause the business serious damage if not addressed.
6. Make recommendations actionable. “Actionable” recommendations are those that make it clear what exactly should be done “on Monday morning”. Often coupling a “procedural” recommendation with a “people” recommendation (such as altering the business process or employee incentives) are the most effective recommendations.
7. When you write, be concise and clear about your business impacts. Most business executives need to understand the financial risks to the company if the issue/decision is not attended. Some considerations could include customer sales, profits, exceeding cost due to lawsuits, loss of market share, etc.
8. Be sure to provide evidence that will help the decision maker both understand the technology and how it meets the business need. Your recommendations should be aligned with these points.
GRADING RUBRIC OF WRITTEN SUMMARY
Criteria
Level 1
Level 2
Level 3
Level 4
Unsatisfactory
Developmental
Satisfactory
Mastery
Assignment
Student did not show
Student showed
Student showed
Student showed
Requirements
any evidence they
minimal evidence they
evidence they
evidence they
(Submission format,
followed any of the
followed the
followed the
followed all the
word count, name,
guidelines presented
guidelines presented
guidelines presented
guidelines presented
etc.)
in the assignment
in the assignment
in the assignment,
in the assignment.
leaving a requirement
incomplete.
Concisely identify the
Student does not
Student
Student identifies
Student concisely and
key issue presented in
correctly identify the
marginally identifies
relevant issues in the
clearly identifies
the case.
issue(s) in the case.
the relevant issue(s)
case yet not fully
relevant issue from the
presented in the case.
concise and/or clear.
case and presented in
a manner to get a
decision maker’s
attention.
Page 3 of 4
Published: 14 May 2019
Concisely describe the
Student does not
Student
Student identifies
Student concisely and
business impact
provide any business
marginally identifies
relevant business
clearly identifies
related to issues
impact derived from
potential business
impacts derived from
relevant business
presented in the case
the issue presented in
impacts derived from
the issue in the case,
impacts derived from
the case.
the issue presented in
yet not fully concise
issues presented in the
the case.
and/or clear.
case, includes concise
descriptions.
Concisely analyze the
Student unable to
Student identifies
Student identifies
Student concisely and
attributes of the
describe any of the
some of the attributes
relevant attributes of
clearly identifies
information
attributes of the
of the information
the information
relevant attributes of
technology (e.g.
information
technology, but they
technology related to
the information
strengths/weaknesses,
technology related to
lack the relevancy to
issues in the case, yet
technology related to
failures) related to
any potential issues.
the issues presented in
not fully concise
the case including
issues presented in the
the case.
and/or clear.
additional attributes
case.
that may not be
obvious.
Concisely identify
Student is unable to
Student is marginally
Student identifies an
Student is identifies
actionable
identify any
able to identify a
actionable
actionable
recommendations that
recommendation or
recommendation, but
recommendation, and
recommendations, and
directly address the
relate it to the
cannot relate it to the
relates it to the
relate it to the
issue presented in the
business need.
business need, nor
business need,
business need,
case.
how it is to provide a
showing how it
showing how it
significant impact in
provides a significant
provides a significant
correcting the issue.
impact in correcting
impact in correcting
the issue, yet not fully
the issue and offers
connected with
additional insight to
previously stated
the impact of the
attributes.
solution as it relates to
previously stated
attrirbutes.
Writing (ability to
Student is unable to
Student marginally is
Student is able to
Student is able to
convey message to
communicate clearly
able to communicate
communicate clearly
communicate clearly
decision maker in
and concisely to the
clearly and concisely to
and concisely to the
and concisely to the
proper business
decision maker
business decision
business decision
business decision
writing style)
maker. Some of the
maker. However, the
maker. The writing is
ideas are clear, but
writing can be
pertinent to the case
most of the writing is
improved with greater
and cites appropriate
unsupported.
and depth with
and information
information related to
completely and
the case.
without making
assumptions of the
reader.

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