Using the example of a UK based office building in 24 hour use propose a FM supply chain strategy that will encompass innovation systems to drive change and added value. You should critically analyse the Ellram et al (2004) paper and bring in such other work as is necessary to create the optimised FM supply chain in conceptual terms.
You may make and state such other assumptions as are necessary to complete the work.
The work should be no more than 2500 words in length and should be submitted by the deadline supplied on Moodle with an assignment cover sheet clearly stating the number of words (using UCL criteria found online).
Ellram, Tate and Billington (2004) “Understanding and managing the services supply chain”. Journal of Supply Chain Management.
Reference Abstract: Services have become increasingly important as the driving force in the U.S. economy. However, there has been little research to date on services supply chains. It is believed that service businesses can benefit by applying some best practices from manufacturing to their processes. However, the inherent differences in services create a need for supply chain management tools specific to the services sector. This article documents the growing importance of the services sector and of services purchasing. Next, it develops a supply chain framework appropriate for a services supply chain by comparing and contrasting the applicability of three product-based manufacturing models: Global Supply Chain Forum Framework, SCOR and Hewlett-Packard’s Supply Chain Management Model. Finally, this research describes the challenges for procurement professionals managing purchases for a services supply chain and provides suggestions for use of supply chain management theory, and practices for improvement.
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