1.1.2 Non-verbal communication speaks louder than words. Discuss the importance of the non-verbal part of the communication process for both the speaker and the listener. (5) 1.1.3 Non-verbal ‘words’ are incorrectly ‘heard’. Explain the possibility of body language being ‘read’ wrongly by referring to eye contact and a handshake. (5 x 2) = (10) 1.1.4 The spoken word and the unspoken word clash. Discuss briefly why it is important that body language must agree with the verbal message. Include an example to support your discussion. (5) 1.1.5 Culture and non-verbal communication. Discuss the barriers which might be created by different cultures’ interpretation of gestures during communication. Include an example.
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