[Solution]Communicating Change as a Leader

Intent:              This assessment focuses on the skills that healthcare services managers require to communicate the kinds of change initiatives that frequently occur in healthcare…


This assessment focuses on the skills that healthcare services managers require to communicate the kinds of change initiatives that frequently occur in healthcare work, and to persuade staff (or other stakeholders) to cooperate with the change. Your success will depend on the case you make for change, as well as the manner in which you communicate it. This assessment addresses face-to-face communication, such as in a presentation to staff, or perhaps a video shared on the staff intranet.

This assessment will give you the opportunity to:

use your skills in finding and applying research literature to support a case for change;draw on the change management content learnt in this subject to analyse and identify potential enablers and barriers to this change;draw on the leadership and management theories presented in this course to identify and apply an appropriate leadership style, andpractice communicating the case for change verbally, in a way that is engaging, persuasive and succinct.

Objective(s): This assessment task addresses subject learning objective(s):

A, B, C and D

This assessment task contributes to the development of graduate attribute(s):

1.1, 1.2, 3.2, 4.0, 5.1 and 5.2

Type:                Essay

Groupwork:      Individual

Weight: 40%

Task:                1. In Week 1, you will be given a case study describing a situation in which you, as a manager of a health service, are asked to implement a change in practice. Alternately, you may suggest one of your own to the subject coordinator, no later than Workshop 2, for approval.

2. Your tasks are to analyse the context for change using the content taught in this subject, supplemented by a review of the literature, to consider:

who are the stakeholders (whose behaviours are being targeted by this change)?what are the main factors that you anticipate will enable or hinder change in this situation?what leadership/management styles are most appropriate for this situation?

3. Pick one stakeholder group you wish to address (e.g. clinicians, admin staff, fellow managers, or patients and visitors, etc.).

4. Develop a video (3-4 minutes) of yourself in your role as the manager in this situation, communicating the need for change, and the vision for change, to your chosen group.

5. Compose an essay justifying what was said in your video, using the literature on leadership and change management (with references) (1500 words)

Length:            3-4 minute video + 1500 word essay

Due:                11.59pm Wednesday 20 May 2020

Criteria:            25% Identifies relevant potential barriers and enablers for change in this context, using research literature, and subject materials on change management and leadership

10% Justifies the style of leadership chosen for the video, demonstrating a depth of knowledge of leadership theories.

40% Composes a clear argument validating the content of the video through a synthesis of relevant literature on the proposed change, and theories of change management and leadership

10% Formulates a clear and logical approach to presenting the information in the essay

10% Formulates a clear and logical case for change to the stakeholder group in the video

5% Produces correct grammar, spelling, formatting, style and referencing in the essay

Subject learning objectives (SLOs)

Upon successful completion of this subject students should be able to:

A. Critically appraise relevant strategies to implement individual or organisational change in the healthcare

environment based on validated theories and models;

B. Analyse the contextual factors that act as a stimulus for change, resistance to change and successful change in

health care;

C. Propose fundamental leadership skills necessary to implement organisational change and act as a change agent;

D. Create a variety of ways in which complex issues can be effectively communicated for a variety of target


Course intended learning outcomes (CILOs)

This subject also contributes specifically to the following graduate attributes:

Are reflective, critical thinkers who influence practice, policy and research to achieve clinical excellence and transform healthcare services (1.0)Critique, interpret and synthesise data and research findings to develop safe, effective and evidence-based solutions to healthcare challenges (1.1)Propose relevant problem-solving and human factors theories to the analysis of common issues inherent in the management and evaluation of healthcare services (1.2) Initiate and explain change management methodologies appropriate to improving healthcare outcomes (1.3)Validate the importance of integrating stakeholder partnerships in all healthcare decision-making activities (3.2)Communicate effectively and appropriately in challenging, complex and diverse situations (4.0)Demonstrate respect and value for world view differences and in particular Australian Indigenous ways of knowing, being and doing (5.1)Critically reflect upon the impact of ongoing colonisation and its pervasive discourse on Indigenous Australians and their health and wellbeing (5.2)
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