[Solution]Critically evaluate this statement: ‘Emotional intelligence means you are able to understand and take action in response to your emotions or the emotions of others’

QUESTION 1 – [10 MARKS] – 500 words total Discuss the qualities of a good team member. 100-200 words. Chapter 9 – Team & Work…

QUESTION 1 – [10 MARKS] – 500 words total

Discuss the qualities of a good team member.

100-200 words. Chapter 9 – Team & Work Group Communication

No reference

Critically evaluate this statement: ‘Emotional intelligence means you are able to understand and take action in response to your emotions or the emotions of others.’.

300-400 words. Chapter 4 – Emotional intelligence

Reference if possible, 1 reference.

Just answer the questions, no need for Introduction or Conclusion.

QUESTION 2 – [40 MARKS] – 1500 words total

Scenario:

Assume your group is the Learning and Development team for a large national coffee chain. The human resource director has requested your group provide an outline of the communication skills and knowledge required to enable the workplace success of the next group of trainees. The human resource director will use the outline to develop a communication training program for the trainees.

The human resource director suggests that:

the first part of the program should explain the elements in the communication modelthe second part should focus on skills that are important for teamworkthe third part should focus on skills that are important for customer service.Develop an action plan to identify the objectives, responsibilities of individual group members and deadlines.Brainstorm and list the skills that are important for teamwork.Brainstorm and list the customer service skills the trainees will require.Create an outline of the communication skills and knowledge required to enable the workplace success of the next group of trainees. The title of the outline is ‘Trainees—Communication and Workplace Success’.

This is more like an essay but just answer the questions, no need for Introduction or Conclusion

This is a combination of several chapters that I uploaded for you. Demonstrate good understandings

Chapter 1: Communication Foundation (main)Chapter 7: Communication across the organisation (optional, extra reading if needed)Chapter 8: Leadership (optional, extra reading if needed)Chapter 9: Team and work group communication (main)Chapter 11: Customer service (main)

The objective of question 2 is to develop a communication training program for the trainees. Follow the steps above to construct an essay.

Reference: 8
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