Applying Lean Six Sigma in a Financial Services Firm
The goal of Lean Six Sigma is waste elimination or the removal of non-value-added process activities. To this end, the value must be defined
and tracked throughout the process to eliminate elements of waste. You will have the opportunity to practice these skills in this assignment.
Specifically, follow the steps below to complete this assignment.
1. First, view VSM / Value Stream Mapping Overview (8:09) for an example of a Value Stream Map.
2. Then, consider the Case Study: Applying Lean Six Sigma in a Financial Services Firm, on pages 56-59 in An Introduction to Six Sigma
& Process Improvement and address the following to complete your case assignment:
● Identify the customer and define value from the customer’s vantage point
● Create a value stream map showing the incremental process steps involved in adding value from the point of process initiation to process completion
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