[Solution] Support Services

Discussion 1: Support services is a broad category  that refers to any team that supports an organization’s IT and business  processes. The help desk, for…

Discussion 1:
Support services is a broad category  that refers to any team that supports an organization’s IT and business  processes. The help desk, for example, is a support services team.  Support services are vital when an incident impacts the operational  performance of an organization. Answer the following question(s):

What are five types of support services in a typical large organization?
Should the same or different  support services be available when an incident impacts the operational  performance of an organization? Explain your answer.

Fully address the questions in this  discussion; provide valid rationale for your choices, where applicable;  and respond to at least two other students’ views.

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